Where Are My Welsh Cakes?
Looking forward to tucking into your welsh cakes but not sure where they are? Don't worry, we've got you covered...
DPD ExpressPak
- Most orders placed on www.mamguwelshcakes.com are shipped on your chosen shipping date via DPD ExpressPak with an estimated delivery time of 1-2 business days.
- You will be sent a tracking number and website link via email or SMS on the day your order is dispatched. If this link does not work, please visit https://track.dpdlocal.co.uk/ and enter your DPD tracking number and delivery address postcode. This tracking number will enable you to view where your order is currently located on the DPD delivery journey. PLEASE NOTE some times we are ahead of schedule and pre-order your order shipment with DPD. This means you will receive an automated email from DPD titled "We are expecting your parcel". This email does not mean your order will be delivered that day.
- Although DPD ExpressPak offers an estimated delivery time of 1-2 business days unfortunately there may sometimes be delays which are out of our control.
- If you have not received your shipping confirmation email after your chosen shipping date please contact us.
- If you have not received you order after 5 business days of receiving your shipping confirmation please contact us.
Royal Mail 24 Hour Tracked
- If your parcel has been sent via Royal Mail Tracked 24 you will be sent a tracking number via email on the day your parcel is shipped.
- If you click this tracking number link you will be given the information that your parcel is on its way. This Royal Mail tracking service does not able you to see the location of your parcel until an attempt at delivery has been made.
- Once your order has been delivered by Royal Mail you will be given an update as to where it was delivered, what time, what location and/or what safe space it was left at.
- If your Royal Mail parcel has been marked as delivered but you do not have it then we would firstly advise that you go to your local sorting office or ask your neighbours. Unfortunately there is nothing we can do about a lost, delivered parcel.
- Even though some orders are sent via Royal Mails service "Tracked 24", This does not guarantee your order to be delivered within the 24 hour time frame.
- If you have not received you order after 5 business days of receiving your shipping confirmation please contact us.
I didn't choose a shipping date on the Checkout Calendar
- Any orders without a chosen shipping date (by bypassing the shipping calendar at the checkout) will be shipped as soon as possible when all flavours from your order are available.